Ticket modules

Under Tickets → Modules you enable ticket types from templates: player reports, bug reports and contact, and add extra ones. Suggestions and applications are done with Forms. Each has its own link (/<experience id>/<slug>), questions, an on/off switch, whether new tickets go to Discord log channels receiving Tickets, and which roles may see it (none ticked means every role with View tickets).

Players sign in with Roblox, send a ticket and follow it at /<experience id>/tickets/<number>. Limits: five tickets per hour and five open tickets per player.

Files

A module can take up to three files. Files are posted to the Discord log channel with the "New ticket" message, after which RoWarden keeps only Discord's link. Files of private modules, from experiences without such a channel, or too big for the Discord server stay stored with the ticket and are removed when the ticket is deleted (without object storage, RoWarden keeps them for 48 hours).

Staff

The inbox shows only the modules a role may see. Staff reply to the player or add staff-only notes, assign, close and reopen. Permissions: View tickets, Reply to and close tickets and Configure ticket modules. /setupticketchannel posts a panel with a button per module.